MEASUREMENTS OF THE BALACLAVAS
GARMENT DIMENSIONS
Main Menu
AUSTRALIA
Emte
3 James Street
Burleigh Heads QLD 4220
emteboutique.com
Practice Studio
58 Vulture St
West End QLD 4101
practicestudio.online
Think Alike Store
100 High St
Woodend VIC 3442
thinkalikestore.com
Better With Friends
209A Sydney Rd
Brunswick VIC 3056
betterwithfriends.store
Florence & Threads
Shop 3/82 The Terrace
Ocean Grove VIC 3226
florenceandthreads.com.au
Shop Sucker
63 Johnston St
Fitzroy VIC 3065
shopsucker.com
Sabotage
46 Victoria St
Bunbury WA 6230
sabotagestore.com
Highs and Lows
7/9 Macadam Pl
Bacatta WA 6021
highsandlows.net.au
Cat St
38A Bank St
Port Fairy VIC 3284
catstreetstore.com.au
INTERNATIONAL
NEW ZEALAND
Crystal Cylinder
109 Devon Street West
New Plymouth 4310
crystalcylinder.com
Spacecraft
47 Heuheu Street
Taupo 3330, Waikato
spacecraftcreative.co.nz
Uncommon
3 Garlands Rd, Sydenham Christchurch 8023
uncommonshop.co.nz
USA
Aggregate Supply
806 Valencia St
San Francisco, CA 94110
aggregatesupplysf.com
Prism
406 Termino Ave.
Long Beach, CA
prismboutique.com
Viavia
viavia.live
Coco Indigo
cocoindigo.net
Boris + Natasha
2910 The Plaza, Charlotte
NC 28205
CANADA
Siista
siista.com
SHIPPING
All orders are shipped from our Sydney, Australia warehouse.
Please allow up to 48 hours for dispatch of your order, unless stated otherwise on the product page. Longer than usual shipping times should be expected during sale periods and launches.
| Region | Shipping Method | Cost | Shipping Time |
| Australia | AusPost Standard | $10 AUD (Free for orders over $200 AUD) |
2-3 working days same state 3-6 working days interstate |
|
|
AusPost Express | $15 AUD |
1-2 working days same state 1-3 working days interstate |
| New Zealand | AusPost International Express | $25 NZD (flat rate) | 3-5 working days |
| Europe |
AusPost International Express |
€30 (flat rate) |
5-8 days |
|
Asia |
DHL Express |
$30 USD (flat rate) | 3-5 days |
| United States & Canada |
AusPost International Express |
$30 USD (flat rate with taxes and duties included) | 5-8 days |
| United Kingdom |
AusPost International Express |
£30 (flat rate) |
5-8 days |
| Middle East | DHL Express | $45 AUD (flat rate) |
3-5 days |
* All AusPost International Express shipments will be handed over to your local shipping carrier upon arrival in your country.
If your country is not listed above and does not appear upon checkout, please email chat@arthurapparel.com to create a custom shipping rate.
Orders to United States include taxes and duties in the shipping cost, for all other international orders, any applicable import duties & taxes are the responsibility of the customer. Ensure you are familiar with your region's import duty and tax regulations prior to purchasing. If your order exceeds your region's importation threshold, you will be contacted for payment. Arthur does not accept orders that are returned to sender.
Pre-order
If your order includes both available garments and pre-order garments, your order will not be dispatched until all items become available. If you wish to receive the available items separately, you must place separate orders to which our standard shipping rates will apply.
Once your order is shipped, you will receive a shipping confirmation and tracking number to track the delivery of your goods.
Changes or cancellations of orders can only be made prior to receiving your shipping confirmation.
If your order has already been shipped, please contact AusPost or DHL Express for any shipping enquiries.
Payment
We accept payment via the following providers: Shop Pay, Apple Pay, Google Pay, VISA, Mastercard, AMEX, Afterpay AUD and Paypal.
If you have any questions, please email chat@arthurapparel.com.
RETURNS
POLICY
All items, except for swimwear bottoms, head accessories and final sale items, are returnable within 14 days of shipment for store credit.
Refunds and exchanges are only issued where the garment is deemed faulty beyond repair. We reserve the right to repair or replace faulty garments.
Garment/s must be unworn, unwashed, with all tags attached, in original packaging. We reserve the right to charge a fee or refuse the return if the garment is not in this condition upon receipt.
The customer is responsible for all shipping expenses. Please keep your receipt/tracking number - Arthur Apparel is not accountable for any lost packages.
HOW TO
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Please ensure you have met the criteria above before submitting your return.
- To submit your return for a store credit, click here.
-
Log in with the same email used for your order.
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Follow the instructions to process your return.
-
Once your return is approved, you will receive a confirmation email with shipping instructions. Ensure you check your promotions or spam folders if you do not see it in your inbox.
If you have any further questions or in the unlikely event that your garment is faulty - please email chat@arthurapparel.com with your order number and attach relevant photos.
SIZE GUIDE
International size translation
All garments are listed on our website are Australian sizing.
Body measurements (in cm)
If you have any questions regarding sizing, please contact chat@arthurapparel.com
TERMS OF SERVICE
All products, content, and prices on this website are subject to change without notice. We make every effort to display product images and descriptions as accurately as possible; however, colours may vary depending on your screen. Care instructions are provided on garment labels and, where available, on product pages.
By providing your phone number, you consent to receive SMS communications from us relating to your orders, products, promotions, and updates. You can opt out at any time by replying “STOP.” You confirm that you are the authorised user of the phone number provided and are at least 18 years old or have permission from a parent or legal guardian. We may modify or discontinue SMS communications at any time.
All prices are displayed in your local currency unless otherwise stated. Payments are processed securely through third-party providers. We do not store payment details.
We aim to keep all information on this website accurate and up to date; however, errors or omissions may occur. We reserve the right to correct any inaccuracies, update information, or cancel orders affected by such errors at any time without prior notice, including after an order has been submitted.
Orders are placed by following the checkout process. Once your order is submitted, you will receive an order confirmation email acknowledging receipt. This does not constitute acceptance of your order. Orders are only accepted once a shipment confirmation has been sent. We reserve the right to cancel or refuse any order prior to acceptance, including due to pricing errors, suspected fraud, or product unavailability. During peak periods, order processing may take up to 5 business days.
All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you upon delivery of the order to the carrier. You are responsible for any claims relating to lost or damaged shipments.
We reserve the right to limit quantities, refuse service, or cancel orders at our discretion. We may also require additional verification before processing an order.
All content on this website - including designs, images, text, graphics, logos, and branding - is the property of ARTHUR COLLECTIVE PTY LTD or used with permission and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, or use any content without prior written consent.
You are responsible for maintaining the confidentiality of your account details and for all activity under your account.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of this website, including interruptions, inaccuracies, or third-party links.
These terms are governed by the laws of Australia. Any disputes arising in connection with your use of this website will be subject to the exclusive jurisdiction of Australian courts.
If you have any questions or concerns, please contact us at:
chat@arthurapparel.com
PRIVACY POLICY
Arthur recognises the importance of your privacy. We’re committed to handling your personal information with care, transparency, and respect.
When you interact with us - whether placing an order, signing up to emails, or browsing our site - we may collect personal information such as your name, email address, shipping details, and purchase history. We also collect limited technical data (like your IP address and browsing behaviour) through cookies and similar technologies to improve your experience.
We use this information to:
- Process and deliver your orders
- Provide customer support
- Communicate with you about your order or enquiries
- Send updates on collections, offers, and news (if you’ve opted in)
- Improve our website, products, and marketing
To operate our business, we work with trusted third parties, including ecommerce platforms, payment providers, email marketing services, and analytics or advertising partners. These providers only access your information as necessary to perform their services and are required to handle it securely.
We do not sell your personal information.
Because we operate internationally, your information may be processed or stored in countries outside of your own, including Australia and Indonesia.
You can opt out of marketing communications at any time by following the unsubscribe link in our emails. You may also request access to, correction of, or deletion of your personal information by contacting us.
We take reasonable steps to protect your information.
If you have any questions or concerns, you can contact us at:
chat@arthurapparel.com